Customer Service Delivery - Advice, Review and Training, Implementation
Customer Feedback Systems - Net Promoter Score Programmes, Focus groups, Social CRM
Employee Engagement - Feedback programmes, Vision Workshops, Training Needs Analysis, Recruitment
Process and Administration - Hands-on assistance, review of administrative systems and best practice
Pro Emptore Business Support Services Ltd.
Business Development Manager2008 - 2008Assisted MD of a property development company to set up a separate arm of the business, offering environmental solutions to construction industry, specifically in South East Europe, UK and Ireland. Involved with the Green Building Trade in Montenegro and with local government. Company folded in December 2008
First Hosted Ltd
Consultant2007 - 2008Worked on a consultancy basis with a small company, providing CRM solutions (NetSuite), specifically helping in a hands-on capacity ayt the back office level.
PA to European MD1988 - 2007I was fortunate to work for a high-tec US company with a reach into every sector where colour is important. I was involved in a multiplicity of projects across most functions (HR, Finance, Operations, Marketing and Administration), normally implementing new processes and/or managing people through change.
Manchester Education Authority
Residential Social Worker1984 - 1986Worked with boys from challenging backgrounds with behavioural problems. This involved training, awareness of sensitive issues and constant review processes.
Factory Manager1982 - 1983My role was to assist in setting up a JV between Berisfords and a French lighting manufacturer. It involved managing a team of factory workers, reviewing processes and delivering goods to strict deadlines and quality guidelines.
Clubs and Associations
Associate - IEMA